Get this course

Soft skills

Improving Your Listening Skills (SS105)


Description
Total Time: 29m

Just as public speaking is a skill that you can hone through practice, good listeners aren't in possession of a special, unattainable gift—careful listening is a skill that you can learn. In this course, join career expert Dorie Clark as she helps uncover why it's hard to listen well, and how to develop the mindset of a good listener. She also provides multiple listening strategies to help you manage when you're the one not being listened to, how to keep yourself from interrupting, and how to listen to what's not being said. In addition, she explains how to let others know that they've been heard, and how to listen when someone is annoying.
Content
  • Introduction
  • Welcome
  • Using the exercise files
  • Laying the Groundwork for Listening
  • Why do you have a hard time listening?
  • What are the signs you're not listening?
  • What to do when you're not being listened to
  • How to adopt the mindset of listening
  • How to set the stage for high-stakes conversations
  • Listening Well, Even When It's Hard
  • The structure of meaningful conversations
  • How to listen for what's not being said
  • How to keep yourself from interrupting
  • How to let them know you've heard them
  • What to do when you're listening to someone annoying
  • Conclusion
  • Next steps
Completion rules
  • All units must be completed
Back